Every order is covered. ISSI DIARY orders ship with buyer protection: 15-day returns, dual-warehouse delivery to the Philippines and secure checkout. This page explains exactly how shipping, returns and refunds work — no fine print.
Shipping & Delivery
Every product in our catalog ships from one of two warehouses. You choose the option at checkout.
| Warehouse | Cost | Delivery time | Best for |
|---|---|---|---|
| Manila, Philippines | Calculated at checkout | 1–3 business days | Fastest arrival |
| China warehouse | Free shipping | 7–15 business days | Best total price |
Returns & Refunds — 15-Day Guarantee
You can return any item within 15 days of delivery if it arrives damaged, defective or not as described. Here is how it works:
1. Contact us
Message us on WhatsApp or email within 15 days of delivery with your order number and a photo of the issue.
2. We confirm
We review and reply within 24 business hours with return instructions or a replacement offer.
3. Refund or replace
Choose a full refund to your original payment method or a free replacement shipped from Manila.
Return Conditions
| Item damaged / defective / wrong item | Full refund or free replacement, return shipping paid by us |
| Change of mind | Accepted within 15 days if unused and in original packaging; return shipping paid by buyer |
| Missing parts | We ship the missing part free of charge |
Payment Security
All payments are processed over SSL encryption by PCI-compliant providers. We accept Visa, Mastercard and PayPal. Your card details never touch our servers.
Service FAQ
How long does delivery take?
Manila stock arrives in 1–3 business days. China stock ships free in 7–15 business days.
Can I return an item I simply do not like?
Yes — within 15 days of delivery, unused and in original packaging. Return shipping for change-of-mind returns is paid by the buyer.
My item arrived damaged. What do I do?
Send us your order number and a photo on WhatsApp or email. We replace damaged items free or refund in full — your choice.
How do I track my order?
You receive a tracking link by email as soon as your order ships. You can also find it in your account under Orders.
Is cash on delivery available?
Currently we accept Visa, Mastercard and PayPal. More local payment options are being added.
Still need help? Our team replies within 24 business hours. Contact us here — WhatsApp, email, we are here Mon–Fri 8am–5pm PST and Sat 8am–12pm PST.